The Importance of Building Strong Relationships in Business
December 18, 2023

In today's fast-paced business world, it's easy to get caught up in the latest marketing trends and strategies. But amidst all the noise, one thing remains constant: the importance of building strong relationships with your customers. In this blog post, we'll explore why relationships are crucial for business success and how you can cultivate them effectively.


The Power of Word of Mouth Marketing

Did you know that 93% of marketing is word of mouth? That's right, relationships and recommendations from satisfied customers play a significant role in driving business growth. When people have a positive experience with your brand, they are more likely to share it with their friends, family, and colleagues.


Customer Journey and the Triangle of Death

To understand how to build strong relationships, it's essential to grasp the concept of the customer journey. The customer journey refers to the steps a customer takes from the moment they discover your brand to when they become a loyal advocate.

However, many businesses make a common mistake when it comes to the customer journey. They fall into what I call the Triangle of Death.


This triangle consists of three key mistakes:


  1. Lack of Clarity: Customers need to know what they are a part of and why it matters. Clearly communicate your brand's mission and values to create a sense of belonging.

  2. Lack of Safety: Customers must feel safe when engaging with your brand. This means providing a secure and trustworthy environment where they can share their personal information and make purchases without hesitation.

  3. Lack of Results: Ultimately, customers want to see results. Whether it's achieving their goals, solving a problem, or experiencing a transformation, delivering tangible outcomes is crucial for building trust and loyalty.


The Role of Multi-Medium, Multi-Touchpoint, and Multi-Modality

In today's digital age, it's not enough to rely on a single communication channel. To effectively engage with your customers, you need to employ a multi-medium, multi-touchpoint, and multi-modality approach. This means using various platforms and methods to consistently deliver your message and create a cohesive brand experience.


The Power of Constant Improvement

To succeed in business, you must be open to constant improvement. Don't settle for mediocrity or complacency. Continuously evaluate your customer journey, identify areas for enhancement, and implement changes that will deliver better results.


The Magic is in the Work You Won't Do

One of the secrets to business success is recognizing that the magic lies in the work you won't do. This means stepping out of your comfort zone, challenging conventional thinking, and embracing divergent thinking. Don't be afraid to take risks and try new approaches that will set you apart from your competitors.


The Zone of Doubt

The first mistake businesses make in the customer journey is the zone of doubt. This refers to the emotional gap after a customer has made a commitment, where the initial excitement wears off. To overcome this, businesses should focus on providing support and reassurance during this critical period. Clear communication, personalized follow-ups, and addressing any concerns or questions can help alleviate doubts and build trust.


The Inverse Journey

The second mistake is the inverse journey. Instead of focusing on yourself and your accomplishments, shift the focus to your customers and their results. Your customers' results will speak volumes about your brand and its effectiveness. By highlighting success stories and showcasing the value you provide, you can build credibility and trust with your audience.


Drown the Journey

The third mistake is drowning the journey. Many businesses overwhelm their customers with too much information, too soon. Instead, take a step-by-step approach and guide your customers through the journey at a pace that suits them. Break down complex processes into manageable tasks and provide clear instructions and resources to support their progress.


The Drive-By

The fourth mistake is the drive-by. This refers to impersonal and intrusive communication that leaves customers feeling disengaged and annoyed. Instead, focus on building genuine connections and seeking consent from your customers. Respect their time and preferences, and provide value in your interactions.


Conclusion

Building strong relationships is the key to long-term business success. By focusing on the customer journey and avoiding the Triangle of Death, you can create a brand that customers love and advocate for. Remember, your message is only as effective as the recipient's ability to hear it, understand it, and implement it. So, strive to communicate your brand's value in a way that resonates with your audience and cultivates lasting relationships.


Stay tuned for the next part of this blog series tomorrow, where we'll delve deeper into the strategies for creating an effective customer journey.


Frequently Asked Questions

  • How do you approach onboarding and simplifying processes for your clients?

    I approach onboarding and simplifying processes for my clients by focusing on building relationships and understanding where they are at. I emphasize the importance of treating my clients like students and providing them with clear instructions and guidance. I believe in using the least resistant path to match my relationship with each person, and I am willing to provide resources and support without requiring unnecessary steps such as collecting emails or making forms. I also emphasize the importance of not overwhelming my clients with too much information or tasks, and instead, I break things down into manageable steps.

  • What are the 3 mistakes (plus the additional fourth mistake) mentioned?

    The three mistakes mentioned in the masterclass are the zone of doubt, the inverse journey, and the drown the journey. The additional fourth mistake is called the drive-by.

  • How do you use the least resistant path to match your relationship with someone?

    I use the least resistant path to match my relationship with someone by avoiding the use of emails, forms, and automation. Instead, I prefer direct communication such as DMs or connection calls to provide resources and information. I believe in making the process simple and convenient for the person I am interacting with.

  • Why do you emphasize the importance of relationships in your coaching?

    I emphasize the significance of relationships in my coaching because I strongly believe that without strong relationships, businesses cannot thrive. I firmly believe that building strong relationships with customers is the key to retention and scaling, resulting in long-term success. I also emphasize that relationships are the most valuable currency to monetize, as without them, businesses have nothing.

By Nick Dougherty December 29, 2025
The Inversion Framework That Will Dominate 2026 Marketing didn’t stop working. Humans adapted. That distinction matters more than any algorithm update, ad strategy, or funnel hack being sold right now. Most people believe marketing broke because platforms changed, attention spans dropped, or competition increased. Those are surface-level explanations. Convenient ones. They let marketers keep doing the same things while blaming external forces. The truth is more uncomfortable. Marketing broke because human decision-making evolved faster than marketing tactics did. The Real Collapse Was Psychological, Not Technical The modern consumer is not distracted, lazy, or cheap. They are pattern-aware. They have seen: the funnel the free offer the urgency the testimonials the countdown timer the “last chance” messaging And once the brain recognizes a pattern, persuasion loses its power. This isn’t a theory. It’s behavioral psychology. When the mind anticipates the move, it no longer reacts emotionally. It evaluates. And evaluation kills impulse-driven marketing. That’s what collapsed. Why Persuasion Stopped Working at Scale For decades, marketing leaned on principles popularized by thinkers like Robert Cialdini — reciprocity, social proof, scarcity, authority. Those principles are still valid. But only when trust exists first. What broke was not the principles. What broke was the mass exploitation of them. When: everything is urgent everyone is an authority everything is free everyone has testimonials The brain stops responding. Reciprocity requires perceived effort. Scarcity requires believability. Authority requires credibility. Modern marketing scaled these principles without integrity, stripping them of meaning. The result? Skepticism became the default emotional state. The Data Everyone Feels But Rarely Confronts Across industries — especially local services, fitness, and martial arts — the data tells a consistent story: Facebook and Instagram CPMs have increased 300–800% over the last several years Organic reach has declined, while watch time, saves, and retention matter more than ever Email deliverability has dropped 40–60% for cold or “free” opt-ins Funnel conversion rates continue to decline despite “better creatives” and “smarter targeting” Marketing didn’t become harder. Trust became more selective. Attention didn’t disappear. It learned how to filter. The Russell Brunson Problem (And Why Funnels Aren’t Dead) Funnels didn’t fail. They were put in the wrong order. Russell Brunson taught the world how to systemize conversion. Funnels still work — when used correctly. But funnels were designed for a world where: belief existed before exposure attention was cheaper skepticism was lower That world is gone. The Old Order: Traffic → Funnel → Trust → Conversion The New Order: Belief → Familiarity → Trust → Decision → Conversion Funnels still convert — after belief is established. Without belief, funnels don’t feel helpful. They feel manipulative. Where the Inversion Framework Was Born At Winterborne, we stopped asking: “How do we get more leads?” And started asking: “Why are people resisting before we even speak?” That question changes everything. Because resistance doesn’t come from lack of information. It comes from pattern recognition. The Inversion Framework (Winterborne Doctrine) Inversion marketing begins with a simple rule: Identify what everyone is doing — then reverse it with clarity. Everyone was: pushing offers stacking bonuses increasing urgency lowering commitment optimizing persuasion So we inverted. Inversion Rule #1: Invert the Offer Instead of leading with “Here’s what you get,” we start with “Here’s who this is for — and who it’s not.” This removes anxiety and activates self-selection. Inversion Rule #2: Invert the Message Instead of amplifying pain, we lead with alignment and truth. People don’t want to be reminded they’re broken. They want to feel understood. Inversion Rule #3: Invert the CTA Instead of “Buy Now,” we use decision-based calls to action. “Are we the right fit?” This preserves autonomy — and autonomy is the foundation of trust. Inversion Rule #4: Invert Proof Instead of hype-driven testimonials, we show process proof: how progress is measured why people stay what people notice first This feels real because it is real. Why Decision Pages Convert Better Than Sales Pages Sales pages assume: emotional fragility low awareness urgency as motivation Decision pages assume: intelligence discernment autonomy Sales pages push. Decision pages invite. And invitation is the only thing that works in a high-skepticism environment. This is why Winterborne no longer builds sales pages. We build Decision Architecture. The Psychology Behind the Shift When someone lands on a Decision Page, four things happen neurologically: Autonomy is preserved The brain stays open instead of defensive. Cognitive load drops No pressure, no countdowns, no urgency. Identity matching begins “Is this for someone like me?” Commitment quality increases Fewer leads — better decisions. This leads to: higher show-up rates stronger retention fewer refunds compounding trust Why Winterborne Exists Winterborne wasn’t built to optimize marketing tactics. It was built because the industry refused to accept reality. Marketing did not need: louder messaging smarter ads more automation It needed psychological alignment. Winterborne exists to help brands stop: chasing attention manipulating emotion begging for action And start building systems people choose to enter. The Truth Most Will Ignore This framework isn’t comfortable. Because it: filters people out slows vanity metrics requires conviction Most businesses will keep discounting, stacking offers, and chasing leads — wondering why nothing sticks. The future belongs to brands that are clear, calm, and selective. Final Thought The old marketing playbook didn’t fail because it was wrong. It failed because humans evolved. The brands that win in 2026 won’t persuade better. They’ll align better. If this resonated, follow Nick Dougherty on Instagram. Everything published there is the real-time application of this framework. Winterborne isn’t a tactic. It’s a response. And this is only the beginning.
By Nick Dougherty July 23, 2025
It’s that time of year again—back-to-school season is here, and it’s one of the biggest opportunities of the year to grow your school. But before we talk about flyers, graphics, or ads, let’s get real about one thing: Are you giving value —or just noise? “The whole key to your marketing is you have to provide value for people and expect nothing in return. ” That one line is everything. In this webinar, I walked our community through a complete back-to-school marketing campaign—graphics, emails, social posts, and strategy. Over 20 hours of work went into it, and we’re giving it away completely free. Why? Because that’s what real value looks like. Everyone Talks About Value… But What Are You Really Giving? Too many businesses are showing up online with the wrong energy. No value. No heart. Just random posts—and then wondering why nobody is engaging or buying. Here’s the truth: If your content isn’t connecting… If it’s not starting conversations… If it’s not making someone stop their scroll… Then it’s not working. Stop Waiting. Start Giving. Don’t wait for a perfect funnel or fancy design. Start by asking: What is anyone getting from you today? How are you helping people—right now? What makes you unforgettable in a crowded feed? That’s the foundation of this back-to-school campaign. Not ads. Not gimmicks. Just real help, delivered consistently. Marketing Is Magic… or It’s Invisible Your marketing either stops someone in their tracks—or it gets scrolled past and forgotten. And that’s the line in the sand today. This campaign isn’t about spending more money. It’s about making your message magnetic. Because when you show up with clarity, energy, and a genuine offer to help…  That’s when the magic happens.
By Nick Dougherty April 21, 2025
Let me tell you a truth bomb that might just change your entire business trajectory: “The wake-up slap algorithm is not your enemy. Your silence is.” That one line says it all. In an era where attention is currency, the speaker behind this game-changing insight—a marketing and media strategist who’s partnered with some of the most influential entrepreneurs in the world—reveals exactly what it takes to stand out, grow fast, and stay relevant. This isn’t theory. It’s war-tested strategy. The Game Has Changed. Here's How to Win It. 1. You’re not just a brand. You’re a media company . Let that sink in. Your job isn’t to run ads and hope for a few likes. Your job is to show up every damn day with content that: Builds trust Builds identity Builds community The speaker’s been through the grind. He didn’t “go viral”—he built value . He didn't chase trends—he created a movement by leveraging three weapons: Consistent content creation Strategic partnerships Relentless differentiation “You don’t want to look, sound, or feel like anyone else. That’s the brand.” Be Different, Or Be Forgotten The worst thing you can be in business today is forgettable. “If your heart were set on building a real vibe , you’d be sickened by looking like everyone else.” Too many entrepreneurs copy. They blend. They water down their message. And they wonder why they get ignored. This speaker flipped that script. He built something bold. Raw. Personal. Because that’s what connects. And connection = currency. Collaborate with Killers Want to shortcut success? “Collaborate with killers. I don’t know if anyone’s doing it at the level I am.” This isn’t just about who you know—it’s about who you create with . Strategic partnerships amplify your message, fast-track your reach, and embed your brand in new audiences. He’s done it with names like Tony Robbins, Dean Graziosi, George Bryant, and Randy Garn. Why? Because alignment matters more than algorithms. Content Is the Frontline of Your Brand “You are your own media company and it’s just the scale or the level of where it is right now.” So, what’s the level you’re playing at? This isn’t optional. This is your new job description: Wake up Document Publish Repeat And don’t rely on organic growth alone. That’s amateur hour. You have to invest in attention, in strategy, in systems that scale. Stuck in the Same Place? That’s a Choice. Here’s the slap: “If you're stuck in the same environment, you need to invest your time and energy and fly out and hang out with me for a day. If you're not willing to get out of that environment, you're going to stay in it.” Translation: if you want to grow, get uncomfortable. Get in the room. Get around people who stretch you. Final Takeaways (The "Kicker Quotes" You Need to Tattoo on Your Brain) “It's like we all know that. But they don’t have a solution. I do.” “The wake-up slap algorithm is not your enemy. Your silence is.” “Collaborate with killers. It’s not cocky—it’s the truth.” What to Ask Yourself Next: Are you creating consistent, high-impact content—or just blending in? Who are you collaborating with that elevates your brand? What do people feel when they interact with your business? What environment are you stuck in—and are you brave enough to leave it?
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